ADVANTAGES OF VOIP AND SIP TELECOM

Every business has moved off the dime on VoIP. Some enterprises are rapidly making a full scale commitment to VoIP, while others are - minimally - testing VoIP on a more limited basis. But no matter where your organization falls, it is clear the VoIP will be an issue for you in 2004, and that means you'll soon be at the bargaining table hammering out a services contract for VoIP. And that's where CCMI's Winning Enterprise VoIP Deals audio conference comes in, because the dynamics behind VoIP are radically different compared to traditional telephony deals. We've arranged for Hank Levine and the telecom contract pros at Levine, Blaszak, Block & Boothby, LLP and TechCaliber LLC to take you through the ins-and-outs of VoIP contract negotiations so that you'll make solid decisions and avoid costly mistakes when you use VoIP at your company. When you join Hank and his panelists, Laura McDonald and Joe Schmidt, you'll: Learn how to build into your contract important protection against the regulatory uncertainty surrounding VoIP - remember there are fierce debates on this at both the state and federal levels. Discover how to fashion SLAs that provide remedies against VoIP performance, issues like jitter and echo.because despite what you may hear, VoIP is not yet toll quality. See why interoperability is so important - without it you may find yourself "locked-in" to a single vendor and without any negotiating leverage. Find out if VoIP's highly touted cost savings are real or illusory.and how regulation, or lack of it, plays into those savings. Understand why enterprises are moving to Multi-Protocol Label Switching (MPLS) and IP-VPN, and find out the key advantages for your company. And tons more field tested insights and tips that cut through the noise and hype around VoIP and give you the hard facts you need to know.

WHY SIP IS THE BEST

SIP Telecom is our bundle only premium phone service that delivers: Great call rates Savings off your internet bill Faster SIP Telecom speeds and double your downloads Now includes our new VoIP phone service, SIP Telecom, absolutely free. At $29.95 per month for line rental and only 18c per local call, you're getting competitive phone rates and all your home communication needs from one convenient provider. Check out our rates page for more information on call charges. SIP Telecom for free! SIP Telecom gives you: Huge savings off your phone bill (like 10¢ local calls) Free calls across the SIP TelecomNet network (includes OzEmail) Free second phone line Premium quality sound Bonus phone features for free! Sign up to SIP Telecom to receive your own unique phone number. That's two phone lines for the price of one - one for the kids and one for you, or, one for business and one for home use. switching is easy Just pick up the phone and call us - we'll handle all the paperwork. Once you're done we'll roll your internet and phone bill into one easy to read bill, saving you head scratching time and helping the environment. the SIP Telecom bundle Our SIP Telecom premium phone service is only available when you bundle with either SIP Telecom or SIP Telecom. It saves you up to $120 on your internet bill and gives you access to faster speeds and double your download quota when bundled with SIP Telecom. Please note that SIP Telecom is not available with SIP Telecom, please refer to the SIP Telecom FAQ for more information. what is SIP Telecom? SIP Telecom uses the Internet to deliver even cheaper call rates (like 10¢ local calls) and free calls to friends and family that use SIP Telecom. SIP Telecom looks, feels and performs just like your ordinary phone except it utilises Voice over Internet Protocol (VoIP) technology to save you more. To use SIP Telecom you simply plug a spare telephone handset into the back of a VoIP/ADSL modem. From then on you use it just as you would a regular phone. If you are still unsure of what SIP Telecom is call us on SIP Telecom and we'll fill you in. what do I need to use SIP Telecom? What you'll need to use SIP Telecom really depends on what hardware you already have at home. If you have a spare telephone handset and do not have a VoIP enabled modem you can do two things: Existing customers can buy an Analogue Telephone Adapter (ATA) device to convert your analogue phone signal to digital, or purchase a VoIP enabled ADSL modem when signing up through our online application. However if you've already got a VoIP enabled modem you can just plug your existing phone into the back and start calling straight away. SIP Telecom works with any SIP Telecom account. For more information on SIP Telecom equipment visit our setup options page or view the SIP Telecom FAQ.

GENERAL INFORMATION ABOUT SIP TELECOM

General Information Q: What is VoIP? VoIP stands for Voice over Internet Protocol. It is a method for taking analog audio signals (like the kind you hear when you talk on the phone), and turning them into digital data that can be transmitted over the Internet. (computer.howstuffworks.com/ip-telephony.htm ). Basically, using VOIP allows you to make calls using the internet (using additional hardware) to phone numbers you would usually call at a reduced cost or in some cases, for free. If you are phoning another person using the same VoIP provider then the call will be totally free. Q: What is SIP Telecom? SIP Telecom is SIP Telecom's state of the art telephone service that allows you to make cut price telephone calls over the Internet using VOIP technology. SIP Telecom converts the voice signal from your telephone into a digital signal that travels over the internet then converts it back at the other end so you can speak to anyone with a regular phone number. SIP Telecom works in exactly the same way as any other conventional telephone service but with many additional features. Q: What are some advantages of SIP Telecom? - Savings off your regular phone bill - No connection fee applies, you'll only be charged for the calls you make - CD quality sound - Get your family and friends on SIP Telecom and make calls for free - Free basic products including call forwarding, voicemail, three way calling and many more. Q: How do I qualify for SIP Telecom? To be eligible for SIP Telecom you need an SIP Telecombroadband2 plan bundled with SIP Telecom phone. Additional hardware requirements are covered in the equipment section of this FAQ.

KEY QUESTIONS ABOOUT SIP TELECOM PRODUCTS

Q: How can I make an SIP Telecom Call? Simply pick up your phone and dial the number in the same way as you always have. Q: Who can call me? With SIP Telecom you will receive your very own SIP Telecom telephone number so anyone can call you, even if they don't have an internet connection. Friends/family simply dial your SIP Telecom number from a standard telephone and your phone will ring! Q: What about the dial tone? Customers using VOIP will not hear a traditional dial tone they will hear a continuous tone instead. Q: Can I use my computer and talk on the phone? Yes, you can use your computer whilst talking on your SIP Telecom. Your computer is not affected in any way. Q: Can I take my phone adapter when I travel? No. SIP Telecom works off your home or business SIP Telecom connection. Q: Does my computer have to be turned on? No, your computer does not need to be turned on when you make a call, but your internet connection needs to be active (with your modem/router turned on). Q: How do I know I have an SIP Telecom phone call? It will ring like any other call. Q: Can I call normal landline and mobile numbers? Yes. You can make and receive calls like you do on a fixed line telephone service. Q: Can people on landlines and mobiles ring me? Yes. Q: Can I take the service and my number with me if I move? This works like the standard phone service. You can only keep the same number if you move within the same calling zone. Q: Can I use the service from overseas? No, you can only use your service (dial out) from Australia. You can however make calls to local, national, international and mobile numbers. Q: Can I use a fax machine with the service? Yes, faxing from/to a Belkin VoIP enabled unit with a standard fax machine plugged in will work with SIP Telecom. Q: Can I choose my own SIP Telecom number? We will offer you a range of 15 numbers when you sign up for iiphone so you can pick your favourite. These all have to be numbers assigned to your local area. For example if you live in Perth you be allocated numbers from the Perth calling area. Q: Can I keep my existing phone number (Local Number Portability)? Unfortunately, at this time local number portability is unavailable. Q: Will I be listed in the White Pages? No, the numbers on the SIP Telecom system will not be listed in the White Pages at this time. Q: How much does SIP Telecom cost to set up? SIP Telecom does not have any monthly set up fees. The only costs you pay are those for your outgoing calls. SIP Telecoms rates are extremely competitive for a premium grade service. Please visit our rates page for more information. Q: Will I be charged for uploads and downloads? No VoIP only uses small amounts of data (around 2-3 KB a second). Customers will only be charged for the length of their calls. Q: What is the effect on SIP Telecom when download quotas are reached? SIP Telecom has Quality of Service (QoS) so SIP Telecom will not be affected when download quotas are reached. Q: Do I have to keep my landline telephone line? Yes, you will need to keep your current phone line. In order to maintain your ADSL connection, you must have a standard telephone line and in order to utilise our SIP Telecom service, you must have an SIP Telecom plan. It is also recommended that this product is used as a second line service and not as the primary telephone line. As SIP Telecom utilises your SIP Telecom connection any interruption to your internet connection will affect the use of your SIP Telecom. Unfortunately problems with the network pop up from time to time and while we endevour to fix these problems ASAP, those people that rely on SIP Telecom more than others will ultimately be affected the most. Similarly a power outage that affects your ADSL modem will have a similar effect on your SIP Telecom. This is why we recommended that you maintain another fixed line service or mobile phone with signal available s your primary line, particularly in the case of an emergency. Q: Can I call 000 Emergency Services using my SIP Telecom? You can, however it is advised that this service is only used as an add-on to your existing telecommunication requirements and that you have another fixed line service or mobile phone with signal available in case you have to make an emergency call. ii accepts no responsibility for you being unable to make or receive emergency calls while your service is unavailable. It is recommended that Emergency calls are made from your primary line. This is because the primary line is more stable than the VOIP service, for example the primary line is not affected if the internet connection to it is unavailable. In addition if the power is out, the handset used for VoIP will not work. It is recommended that you have a non-powered telephone at your residence to make Emergency calls when the power is down. Q: What happens if the Internet Connection goes down or the Power is out? If the internet connection to our services is unavailable or the power is out, you will be unable to use the service. Please also note that if the power drops out while you are on a call your connection will be broken and you will be unable to continue the call. In which case it is recommended that you have another fixed line service or mobile phone with signal available in case you need to make an emergency call. Q: What is the call quality like compared to a traditional phone call? SIP Telecom is a PREMIUM GRADE VoIP service. Under normal circumstances the sound quality is the same as a standard (PSTN) telephone service. We can't discount the possibility that there may be problems, however this only generally happens if you are sharing your internet bandwidth with another bandwidth intensive application. Q: Do I need to have an SIP Telecom plan to use SIP Telecom? Yes, our SIP Telecom service is only available to customers that have an SIP Telecom Internet Service with full iiPhone. Q: Can I use SIP Telecom with a dial-up connection? To ensure the best possible experience while using SIP Telecom we do not offer with dialup. Our SIP Telecom service is specifically designed to utilise the high speeds of our SIP Telecom services. Q: Is SIP Telecom secure? Yes. Although there have been reports that some VoIP software may be susceptible to hackers enabling eavesdropping on telephone calls, be assured that ii's VoIP service is highly secure, and is not vulnerable in this way. As long as you do not divulge your VoIP password to anyone, your VoIP service is secured. Q: Do location based 13 numbers work? Our Geographic number range is not suburb based, it is based on Call Collection Areas (call collection areas are invariably larger than suburbs). Therefore if you call a location based 13 number (for example a pizza vendor or taxi company), your call will most likely not be connected to your local store/supplier. Q: Am I allowed to use an over ride code to preselect another provider for a call? No, as part of your CRA, you agreed that you would not use override codes when using this service. Q: Am I allowed to preselect to another provider when using SIP Telecom? No, as part of your CRA, you agreed that you would not preselect to another provider when using this service.